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Overview

With the Highcovery WooCommerce plugin, Highcovery automatically synchronizes your products between your store and our platform – in both directions. The plugin also handles affiliate tracking and reports order events (created, paid, cancelled, refunded) for commission billing – with no changes to your theme.

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Requirements

  • WordPress 6.0 or newer
  • WooCommerce 7.0 or newer
  • PHP 8.0 or newer

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Set up the connection

1

Select the platform

In the dashboard, open Connections and click the WooCommerce logo under Product Sync.
2

Download the plugin

Click Download plugin – you will receive the Highcovery WooCommerce plugin as a ZIP file.
3

Install the plugin in WordPress

In your WordPress admin, go to Plugins → Add New → Upload Plugin, select the ZIP file and click Install Now. Then activate the plugin.
4

Copy the API key

Back in the Highcovery dashboard: copy the API key using the button next to the field on the Connections page.
5

Enter the API key in the plugin

In WordPress, navigate to WooCommerce → Highcovery, paste the API key and click Connect.
6

The connection is established automatically

The plugin registers with Highcovery using your API key and store domain. The status in the dashboard switches to WooCommerce connected and product sync starts.
The API key links your WooCommerce store to your Highcovery account. Without the key, the plugin does not know which Highcovery account it belongs to.

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Disconnect or re-check

On the Connections page you can at any time:
  • Disconnect – stops product sync and removes the connection in Highcovery. The plugin in WordPress is not deactivated automatically; you can do that yourself under Plugins if needed.
  • Check again – if the status is red, you can trigger a manual verification.

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Why does a connection break?

  • Plugin deactivated or uninstalled – if the Highcovery plugin is deactivated in WordPress, Highcovery loses access.
  • Website unreachable – maintenance mode, hosting issues or expired domains look like a broken connection.
  • REST API blocked – security plugins or firewalls that restrict the WordPress REST API can prevent communication with Highcovery.
  • API key changed – if the connection is removed or the key is regenerated, the new key must be entered in the plugin.

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Restore the connection

1

Check WordPress

Log in to your WordPress admin and check under Plugins whether the Highcovery plugin is installed and activated.
2

If the plugin is missing – reinstall

Download the plugin again from the Connections page and install it as described above.
3

Re-enter the API key

Open WooCommerce → Highcovery and paste the API key from the Connections page.
4

Check the connection

Click Check again in the dashboard. The connection status updates immediately.
Always use the API key that belongs to your Highcovery account. A wrong key connects the store to the wrong account.
For recurring problems, contact support@highcovery.com with your store domain and the approximate time of the outage – this lets us check the server logs precisely.