If you take part in the affiliate programme, you can set up tracking for Shopify yourself today. No connection on this page is required for that, see Set up Shopify.
Only one platform can be active per online shop. If you select a different platform, the existing connection is disconnected. The dashboard asks for confirmation first.
If you already take part in the affiliate programme, the platform is locked as long as it is active there. In that case contact support@highcovery.com.