> ## Documentation Index
> Fetch the complete documentation index at: https://docs.highcovery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify

> How to connect your Shopify store to Highcovery

## Overview

The Shopify integration automatically syncs your products between your store and Highcovery. We can also handle affiliate tracking directly from your theme.

## Setting up the connection

<Steps>
  <Step title="Select the platform">
    Open **Connections** in the dashboard and click the **Shopify** logo under *Product Sync*.
  </Step>

  <Step title="Copy the API key">
    Highcovery generates an API key for your store. Copy it with the button next to the field – you'll need it in the Shopify app in a moment.
  </Step>

  <Step title="Install Highcovery from the Shopify App Store">
    Open the **App Store** inside your Shopify admin, search for **Highcovery** and install the app on your store. Confirm the requested permissions.
  </Step>

  <Step title="Paste the API key into the app">
    After installation the Highcovery app opens directly in your Shopify admin. Paste the API key you copied earlier and save.
  </Step>

  <Step title="Connection is established automatically">
    The app reports back to Highcovery with your API key and store domain. The dashboard status switches to **Connected** and product sync starts.
  </Step>
</Steps>

<Note>The API key links your Shopify store to your Highcovery account. Without it, the app in Shopify doesn't know which Highcovery account it belongs to.</Note>

## Disconnect or re-verify

On the Connections page you can at any time:

* **Disconnect** – stops the product sync and removes the app binding in Highcovery. The app in Shopify is **not** automatically uninstalled; remove it manually in your Shopify admin under **Apps** if you want to.
* **Re-verify** – when the affiliate status is red, you can trigger a manual verification.

## Why does a connection break?

An existing connection can switch to *failed* for several reasons:

* **App was uninstalled** – if anyone with admin access uninstalls the Highcovery app in Shopify, we lose access immediately.
* **Access token expired or revoked** – Shopify can revoke tokens, e.g. after security events, plan changes or long inactivity.
* **Store paused, closed or frozen** – Shopify blocks API access to stores in these states, which looks like a dropped connection.
* **Webhook failures over time** – if Shopify can't reach us with order or product updates (e.g. due to outages), we flag the connection for re-verification.

## Restore a broken connection

<Steps>
  <Step title="Check your Shopify admin">
    Sign in to your Shopify admin and open **Apps**. Check whether the Highcovery app is still installed.
  </Step>

  <Step title="If the app is missing – reinstall">
    Search for **Highcovery** in the Shopify App Store and install the app again.
  </Step>

  <Step title="Re-enter the API key">
    Open the Highcovery app in your Shopify admin and paste the API key from the Connections page.
  </Step>

  <Step title="Verify the connection">
    In the dashboard click **Re-verify**. The connection status updates immediately.
  </Step>
</Steps>

<Warning>Always use the same API key that belongs to your Highcovery account. A wrong key will link the store to the wrong account.</Warning>

<Tip>For recurring problems, contact [support@highcovery.com](mailto:support@highcovery.com) with your store domain and a rough timestamp of the outage – that lets us check server logs efficiently.</Tip>