> ## Documentation Index
> Fetch the complete documentation index at: https://docs.highcovery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Affiliate tracking

> How affiliate tracking works and how to fix problems

## Affiliate tracking

Affiliate tracking captures clicks and conversions from your Highcovery deeplinks in your online store – whether **Shopify** or **WooCommerce**.

### How it works

1. A customer clicks a deeplink in the Highcovery app
2. The tracking script in your store captures the click ID (`hc_cid`)
3. When an order is placed, the click ID is sent to Highcovery
4. The conversion is recorded and the commission is calculated

### Requirements

For affiliate tracking to work, the following must be set up:

* **Store connected** – via the Highcovery app for [Shopify](/connections/shopify) or the Highcovery plugin for [WooCommerce](/connections/woocommerce).
* **Tracking scripts active** – for Shopify via the [Theme Extension](/affiliate/theme-extension); for WooCommerce automatically through the plugin, see [Set up WooCommerce](/affiliate/setup-woocommerce).
* **Active affiliate contract** – you need an active affiliate contract in your Highcovery dashboard.

### Troubleshooting

If your tracking status shows as inactive, check the following:

<Steps>
  <Step title="Check the connection">
    Go to **Connections** in your dashboard and check whether your store is connected and verified.
  </Step>

  <Step title="Check the Theme Extension (Shopify only)">
    Make sure the Highcovery Affiliate block is enabled in your Shopify theme under **App Embeds**. This step does not apply to WooCommerce.
  </Step>

  <Step title="Verify the connection">
    Click **Check again** on the Connections page to run a manual check.
  </Step>
</Steps>

<Note>The connection is checked automatically every hour. If the check fails, your tracking is paused until the connection is verified again.</Note>